Refund & Digital Product Policy

Last updated: March 7, 2026

1. Digital Products Are Final Sale

Due to the nature of digital products, all purchases are non-refundable once you have received your download links. This policy is clearly stated on product pages and at checkout before you complete your purchase.

Why? Digital files can be copied and saved immediately upon download. Once you have access, we cannot "retrieve" the product.

2. Technical Issues or Download Problems

If you experience a technical issue that prevents you from accessing your purchase, we're here to help. Common issues include:

• Download link not working or expired
• File is corrupted or won't open
• Missing pages or content errors
• Email with download link never arrived

What to do: Contact us immediately at empoweredfosterparent@yahoo.com with your order number and a description of the issue. We will:

• Resend your download link
• Provide a replacement file
• Troubleshoot the technical problem with you

3. Before You Purchase

To ensure you're happy with your purchase, please review:

• Product descriptions: Read the full product description, sample pages (if available), and page count
• File format: All products are delivered as PDF files (fillable PDFs where applicable)
• System requirements: Ensure you can open and print PDF files
• Preview images: Check product images to understand the style and content

If you have questions before purchasing, contact us at empoweredfosterparent@yahoo.com

4. Accidental Duplicate Purchases

If you accidentally purchase the same product twice within 24 hours, contact us immediately. We may issue a refund at our discretion for genuine accidental duplicates.

5. Unauthorized Charges

If you see a charge from Empowered Foster Parent that you did not authorize:

• Contact us immediately at empoweredfosterparent@yahoo.com
• Provide your transaction details and explain the issue
• We will investigate and resolve the matter promptly

6. Product Updates

We occasionally update our digital products to fix errors or improve content. If a significant update is made, previous customers may receive the updated version for free. Updates are provided at our discretion and are not guaranteed.

7. Free Lead Magnet (24-Hour Placement Kit)

Our free "First 24 Hours After a Foster Placement" checklist is provided at no cost. By downloading it, you agree to join our email list (you can unsubscribe anytime). No refund is applicable for free resources.

8. Respite Care Cancellation Policy

Respite care services have a separate cancellation policy:

• More than 48 hours before start: 25% of deposit refunded, 25% kept as cancellation fee
• Less than 24 hours before start or no-shows: Full deposit kept (no refund)

See the Respite Care page for full details.

9. Chargebacks

If you file a chargeback or payment dispute with your credit card company instead of contacting us first:

• Your account may be suspended
• You may be banned from future purchases
• We will provide evidence of product delivery to your bank

Please contact us directly to resolve any issues before initiating a chargeback.

10. Exceptions & Good Faith

We operate in good faith and want every customer to be satisfied. If you believe there are extenuating circumstances that warrant an exception to this policy, contact us. We will review your request on a case-by-case basis, though we cannot guarantee a refund.

11. Contact Us

Questions or issues with your order? We're here to help.

Email: empoweredfosterparent@yahoo.com

Response time: We typically respond within 24 hours (business days).